Reminders and feedback requests

Fewer no-shows with a reminder before the visit, and a short feedback request after.

Updated Thursday, 5 November 2026

Both are set in Settings & widget > Booking rules:

Reminder: how many hours before the booking the guest gets a reminder. Set it to 0 to switch it off.
Feedback request: how many hours after the meal the guest is asked how it went. Answers appear in Reviews.

You can change the wording of every guest email in Emails, with a live preview.

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